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Terms & Conditions

10 Minute Taster Flights and Gift Voucher Terms and Conditions can be found here.

THE CUSTOMER IS REFERRED TO CLAUSE 8 WHICH LIMITS THE LIABILITY OF HELITRIP

1. Definitions and Interpretation
1.1. In these Conditions the following definitions apply:
Booking Form: the form issued by Helitrip following an Order containing proposed details of the Charter Services and details for the Customer to complete including but without limitation passenger and passenger weight details.
Charter Booking Confirmation: the form issued by Helitrip which contains Helitrip’s written confirmation of the Customers booking to include any information provided by the Customer on the Booking Form.
Charter Fee: the price specified in the Charter Booking Confirmation for the Charter.
Charter Services: the flight or any series of flights agreed between Helitrip and the Customer, details of which are set out in the Charter Booking Confirmation.
Conditions: these standard terms and conditions for the Charter Services including the charter of the Helicopter by the Customer from Helitrip.
Contract: the contract between Helitrip and the Customer for the supply of Charter Services in accordance with these Conditions. Customer: the person, firm or body named in the Charter Booking Confirmation chartering or offering to charter any helicopter from Helitrip.
Helicopter: the type of helicopter identified in the Charter Booking Confirmation and which is the subject of this agreement for the charter by Helitrip to the Customer.
Helitrip: Helitrip Charter LLP a limited liability partnership registered in England and Wales with number OC377374 whose registered office is at Guestline House, Shrewsbury Business Park, Shrewsbury, SY2 6LG.
Order: the Customer's written acceptance of Helitrip’s quotation overleaf.
1.2. In these Conditions, the following rules apply: (a) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality); (b) a reference to a party includes its personal representatives, successors or permitted assigns; (c) a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted; (d) any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and (e) a reference to writing or written includes faxes and e-mails.
2. Basis of the Contract
2.1. The Order constitutes an offer by the Customer to purchase the Charter Services in accordance with these Conditions. Following an Order, Helitrip shall issue to the Booking Form containing details of the proposed Charter Services and the Customer shall be required to complete certain parts of the Booking Form including details of the passengers and passenger weight.
2.2. The Customer warrants that the information that it provides in the Booking Form shall be true, accurate and complete in all respects.
2.3. The Order shall only be deemed to be accepted when Helitrip issues a Charter Booking Confirmation (which shall be based upon information contained in the Booking Form) at which point and on which date the Contract shall come into existence.
2.4. If any of the information provided by the Customer to Helitrip whether in the Booking Form or otherwise is inaccurate, including but without limitation inaccurate weight of any individual passenger, the Contract shall be deemed to be cancelled and the charges in clause 5.6 shall be payable unless alternate arrangements satisfactory to Helitrip are made (which may include one or more passenger not travelling).
2.5. The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of Helitrip which is not set out in the Contract.
2.6. Any drawings, descriptive matter or advertising issued by Helitrip, and any descriptions or illustrations contained in Helitrip's catalogues or brochures or website, are issued or published for the sole purpose of giving an approximate idea of the Charter Services described in them. They shall not form part of the Contract or have any contractual force.
2.7. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. In the event of a conflict between these Conditions and the Charter Booking Confirmation, these Conditions shall prevail
2.8. Any quotation given by Helitrip shall not constitute an offer, and is only valid for a period of 20 working days from its date of issue.
3. Charter Services
3.1. Helitrip agrees that:
3.1.1. the Helicopter used in the performance of the Charter Services shall be used and operated in accordance with all applicable laws in force at the dates and times of performance of the Charter Services; and
3.1.2. it shall at its own expense apply for and use its reasonable endeavours to procure the grant of all licences and permits required by the law of all countries over or from which the Helicopter has to be flown for the performance of the Charter Services.
3.2. Helitrip shall provide the Helicopter manned, maintained and equipped for the performance of the Charter Services and the Customer acknowledges that:
3.2.1. Helitrip shall provide no other services, either in flight or on the ground, unless specifically agreed and set out in the Charter Booking Confirmation; and if Helitrip agrees to provide any additional services not specified in the Charter Services, Helitrip reserves the right to charge for such service at its standard rates applicable as at the date in question; and
3.2.2. the pilot provided as part of the Charter Services shall not speak any language other than English.
3.3. The pilot of the Helicopter shall have absolute discretion to refuse to carry any passenger(s), baggage or cargo, to decide what load may be carried and its distribution on the Helicopter, to decide whether, when and how a flight may safely and legally be undertaken and where and when the Helicopter should be landed, and generally as to all matters relating to the operation of the Helicopter.
3.4. Unless otherwise specifically agreed in the Charter Booking Form, Helitrip may at its discretion and without compensation to the Customer use any part of the carrying capacity of the Helicopter unused by the Customer for the Charter Services provided that such use does not interfere with the Charter Services.
3.5. Helitrip shall be entitled to substitute for the Helicopter another reasonably suitable alternative helicopter (whether or not operated by Helitrip) for any reason whatsoever, and in the case of any such substitution these Conditions shall apply to such substituted helicopter. To the extent that such substitution of helicopter involves additional costs, such additional costs shall be notified to the Customer, who shall be entitled to either accept the additional costs or decline the offer of alternative carriage.
3.6. Helitrip is not a common carrier and does not accept the obligations of a common carrier and none shall be implied.
4. Customer’s Obligations
4.1. The Customer agrees that:
4.1.1. it is the Customer’s responsibility for ensuring that the content of the Charter Services is complete and accurate;
4.1.2. it shall give to Helitrip in good time all information and assistance required by Helitrip to perform the Charter Services;;
4.1.3. it shall not be entitled to pledge the Helicopter or the credit of Helitrip for any purpose or (in so far as within its powers) allow to arise or subsist any liens or rights of detention over the Helicopter;
4.1.4. it shall present the passengers or cargo at the times and in the places stated in the Charter Booking Confirmation ready to commence embarkation or loading;
4.1.5. it shall comply and shall procure that all passengers and owners or other persons having any interest in goods carried in the Helicopter shall comply with all relevant customs, police, public health and other lawful regulations applicable in the relevant countries of departure and arrival;
4.1.6. it shall be liable for rental to Helitrip for all time spent in loading or unloading the helicopter in excess of the appropriate lay time specified in the Charter Booking Confirmation or otherwise reasonable in all the circumstances;
4.1.7. where applicable, charges for ground transportation, warehouse handling, and warehouse and customs clearance shall be at the expense of the Customer; and
4.1.8. if the passengers or cargo are not ready to commence embarkation or loading after one hour from the appointed time set out in the Charter Booking Confirmation, Helitrip shall be entitled to cancel the Contract and the Customer shall be liable for the cancellation charges set out in Clause 5.6 below as if the Customer had cancelled the Charter Services after the scheduled departure time.
4.2. If the Charter Services involves a destination or stop in a country other than the United Kingdom:
4.2.1. the Customer shall be responsible for any immigration and customs charges;
4.2.2. the Customer will ensure that all passengers hold all necessary passports, visas, health certificates and other relevant documents and will be responsible for any costs of repatriation or destination which may be incurred including in particular (without limitation) any payments required under any relevant legislation or other applicable laws in any country. If any passenger fails to present any of these required documents to Helitrip prior to departure of the Helicopter in a reasonably acceptable form, Helitrip shall be entitled to refuse the passenger carriage on the Helicopter without any liability to the passenger or to the Customer; and
4.2.3. the Customer shall ensure that any goods to be transported are sufficiently and properly packed for carriage and shall supply adequate damage and tie down material taking into account all reasonable demands of Helitrip and applicable carriage regulations, a copy of which are available for inspection at the offices of Helitrip.
4.2.4 to ensure the safety of the aircraft, and all those on board the following articles and substances must not be carried by a passenger or in any baggage, this list may be added or amended from time to time.

  • Compressed Gas (exemptions apply)
  • Acid
  • Batteries
  • Bleach
  • Explosives
  • Flammable Liquids
  • Ignitable Gas
  • Incapacatating Sprays
  • Matches & Lighters
  • Poison

Sporting Weapons and ammunition are permitted, but must be pre notified and approved by Helitrip Charter LLP.

This list is not exhaustive, but for the safety of passengers and crew please provide us with a list of any substances that are intended to be carried on board the aircraft for prior approval, failure to pre-approve any substances can result in the flight being cancelled.

5. Charter Fee and Payment
5.1. Unless expressly set out in the Charter Booking Confirmation:
5.1.1. all amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable for the time being (“VAT”);
5.1.2. the Charter Fee does not include any taxes, levies or charges (including without limitation value added taxes and customs duties) assessed or imposed by any airport or air navigation authority or taxing authority on or in connection with the performance of the Charter Services;
5.1.3. the Charter Fee does not include car or other transport to or from airports or landing grounds for cargo and/or passengers and their baggage;
5.1.4. the Charter Fee does not include the cost of applicable airport taxes for passengers and/or cargo,
all of which are payable by the Customer provided that all expenses of operating the Helicopter including remuneration expenses of crew, running costs, maintenance, repairs and hangars are all included in the Charter Fee.
5.2. If the Charter Booking Form specified that a deposit or payment is required, such deposit or payment shall be made within the time specified in the Charter Booking Form.
5.3. Unless expressly set out in the Charter Booking Confirmation, the Charter Fee and any other sum due from the Customer to Helitrip shall be paid in GBP Sterling, in cash and cleared funds no later than 7 days after the issue by Helitrip of an invoice. Time for payment is of the essence.
5.4. Without limiting any other right or remedy of Helitrip, if the Customer fails to make any payment due to Helitrip under the Contract by the due date for payment (“Due Date”), Helitrip shall have the right to:
5.4.1. charge interest on the overdue amount at the rate of 5 per cent per annum above the then current HSBC Bank plc’s base rate accruing on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgment, and compounding quarterly and/or
5.4.2. treat non-payment as constituting the cancellation by the Customer of the Charter Services entitling Helitrip to payment in accordance with Clause 5.6 below.
5.5. The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against Helitrip in order to justify withholding payment of any such amount in whole or in part. Helitrip may, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by Helitrip to the Customer.
5.6. Should the Customer for whatever reason cancel the Contract or be deemed to cancel the Contract, then the following cancellation charges may be applied by Helitrip:
5.6.1. if the Charter Booking Form specifies that the Charter Services is for a “special event”, Helitrip reserves the right to charge the whole of the Charter Fee together with any expenses incurred in relation to the Charter Services up to the date of cancellation (including landing and or parking charges and take-off and landing slots expenses); or
5.6.2. in any other event, the following cancellation fees shall be payable by the Customer to Helitrip:
Amount of notice of cancellation given by the Customer prior to the scheduled departure time specified in the Charter Booking Form Cancellation charge (which is expressed as a percentage of the Charter Fee)
Over 7 days 15%
7 days to 48 hours 30%
Less than 48 hours 50%
Less than 24 hours/No show 100%
Cancellation after part of the Charter Services has commenced 100%
together with any expenses incurred in relation to the Charter Services up to the date of cancellation (including landing and or parking charges and take-off and landing slots expenses).
5.7. The cancellation charges set out in clause 5.6 represent a genuine pre-estimate of the loss that Helitrip will suffer as a result of any cancellation.
5.8. If after the date of the Contract there is any increase in costs to Helitrip due to any factor beyond its control including security costs, aviation insurance premiums, fuel, landing and airport fees, airport passenger duty or similar costs relating to the operation of the Helicopter or any part of the Charter Services, Helitrip shall be entitled to increase the Charter Fee accordingly.
6. Variation, Delay, and Force Majeure
6.1. Helitrip may in its sole and absolute discretion refuse any request made by the Customer for any variation from or addition to the Charter Services set out in the Charter Booking Confirmation (“Variation Request”). If Helitrip accepts a Variation Request it may issue a supplementary Booking Confirmation Form setting out a revised Charter Fee and other related expenses which shall be payable on demand.
6.2. If the performance of the Charter Services is prevented or delayed by any act or omission of the Customer or anyone under its control or acting on its behalf (including, without limitation, by any passenger or goods arriving later than 30 minutes before the agreed scheduled departure time set out in the Charter Booking Form) Helitrip may in its sole and absolute discretion and without liability whatsoever:
6.2.1. depart as scheduled; or
6.2.2. delay departure for up to 2 hours during which time the Customer shall be liable to pay Helitrip’s hourly charges in force at the relevant time; or
6.2.3. reduce the duration of the Charter Services if necessary to prevent the pilot of the Helicopter and or the Helicopter crew exceeding the number of hours which they legally work; or
6.2.4. cancel the Charter Services. In the event of cancellation the Customer shall pay all cancellation charges as set out in clause 5.6.1 and/or 5.6.2 as if the Customer had cancelled the Charter Services after the scheduled departure time.
6.3. In the event of non-performance, partial performance or delay resulting wholly or partly from any event of force majeure or occurrence or any other circumstances whatsoever beyond Helitrip’s reasonable control, including the acts or omissions of third parties, labour difficulties, weather conditions, technical breakdown of or accident to the Helicopter or any part of it, natural disaster or the act of any authority, Helitrip shall use reasonable endeavours to perform or continue the Charter Services (but without an obligation substitute another helicopter) but otherwise shall have no liability to the Customer. In such event, the Customer shall be liable to pay such part of the Charter Fee and related expenses as is referable to that part of the Charter Services which has been performed (if any), and anything in excess already paid by the Customer shall be refunded in full. Helitrip’s determination of the referable part of the Charter Fee and the connected expenses shall be final and binding except in the absence of manifest error.
6.4. Helitrip shall use its reasonable endeavours to perform and complete the Charter Services in accordance with the Charter Booking Form provided that:
6.4.1. Helitrip shall be permitted to depart from it if it is reasonably necessary or advisable in its sole and absolute discretion in the interests of health, safety or other legal requirement; and/or
6.4.2. but any times set out in the Charter Booking Form are not guaranteed and (without limiting the provisions of Clause 6.3) Helitrip shall have no liability whatsoever for any reasonable delay; and/or
6.4.3. if:
(a) for any reason whatsoever the Helicopter is unable to reach the scheduled destination or the stopover shown in the Charter Services; or
(b) if in the opinion of Helitrip or the pilot of the Helicopter:
(i) it is undesirable in the interests of the safety of the Helicopter or the passengers or the cargo, that the Helicopter should or should attempt to proceed to such scheduled destination or stopover;
(ii) the Helicopter is likely to be delayed in such scheduled destination or stopover,
the pilot of the Helicopter or Helitrip may substitute the destination for such other reasonable alternative place, including the place from which the Helicopter departed as may be nearest to the scheduled destination or stopover in discharge of the obligations of Helitrip under the Contract. The Charter Services shall be deemed to be completed when the Helicopter lands at the other destination. Such right of substitution may be exercised before or after the Helicopter has left the place of departure and whether or not the Helicopter is in the air or on the ground. This right of substitution shall apply in respect of any journey to any destination.
7. Risk, Insurance and Customer Indemnity
7.1. Any property placed by the Customer in the Helicopter (whether the same is the property of the Customer or not) shall be entirely at the Customer’s risk and Helitrip accepts no responsibility in respect thereof nor for any loss of damage in respect thereto unless caused by the gross negligence or wilful misconduct of Helitrip or its employees or agents providing they were acting within the scope of their employment.
7.2. Helitrip shall procure that during the term of the Contract it maintains in full force and effect all insurances required by law.
7.3. The Customer will indemnify and keep indemnified Helitrip against any loss, damage, costs, claims and expenses incurred by Helitrip in so far as such liability arises wholly or partly out of any of the following:
7.3.1. any damage caused to the Helicopter as a result of any actions of the Customer of any goods carried by or at the request of the Customer;
7.3.2. any breach of the Contract by the Customer;
7.3.3. any wrongful or negligent act or omission of the Customer or its employee’s agents or sub-contractors or any passenger or owner of goods carried at its request;
7.3.4. any damage to, destruction of or loss of use of any property (other than the Helicopter itself and baggage and cargo covered by any insurance that Helitrip has in place) supplied by or at the request of the Customer and in the care, custody or control of Helitrip.
8. Limitation of Liability
8.1. Nothing in these Conditions shall limit or exclude Helitrip's liability for:
8.1.1. death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors; or
8.1.2. fraud or fraudulent misrepresentation; or
8.1.3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
8.2. Subject to clauses 8.1 and 8.5:
8.2.1. Helitrip shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
8.2.2. Helitrip's total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Charter Fee.
8.3. The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
8.4. This clause 8 shall survive termination of the Contract.
8.5. Where the Customer is a consumer, the provisions of Clause 8 shall not affect the Customer’s statutory rights as a consumer under any relevant legislation.
9. Termination
9.1. Without limiting its other rights or remedies, Helitrip may terminate the Contract with immediate effect by giving written notice to the Customer if:
9.1.1. the Customer fails to pay any amount due under this Contract on the due date for payment; or
9.1.2. the Customer is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986 or (being a partnership) has any partner to whom any of the foregoing apply; or
9.1.3. a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the Customer (being a company) or (being an individual) is the subject of a bankruptcy petition or order; or
9.1.4. a creditor or encumbrancer of the Customer attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets.
10. Assignment and Sub-contracting
10.1. Helitrip may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.
10.2. The Customer shall not, without the prior written consent of Helitrip, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
11. Notices
11.1. Any notice or other communication required to be given to a party under or in connection with this Contract shall be in writing and shall be delivered to the other party personally or sent by prepaid first-class post, recorded delivery or by commercial courier, at its registered office (if a company) or (in any other case) its principal place of business, or sent by fax to the other party's main fax number.
11.2. Any notice or other communication shall be deemed to have been duly received if delivered personally, when left at the address referred to above or, if sent by pre-paid first-class post or recorded delivery, at 9.00 am on the second working day after posting, or if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed, or if sent by fax, on the next working day after transmission.
11.3. This clause 11 shall not apply to the service of any proceedings or other documents in any legal action. For the purposes of this clause, "writing" shall not include e-mails and for the avoidance of doubt notice given under this Contract shall not be validly served if sent by e-mail.
12. Waiver
12.1. A waiver of any right under the Contract is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
12.2. Unless specifically provided otherwise, rights arising under the Contract are cumulative and do not exclude rights provided by law.
13. Severance
13.1. If a court or any other competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.
13.2. If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
14. General
14.1. Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
14.2. A person who is not a party to the Contract shall not have any rights under or in connection with it.
14.3. The Helicopter provided shall be on an AOC (Air Operators Certificate) of either Helitrip or a third party and as at the date of the Contract all commercial air transport operations are conducted by Castle Air, AOC number GB0912.
14.4. Except as set out in these Conditions, any variation, including the introduction of any additional terms and conditions, to the Contract, shall only be binding when agreed in writing and signed by Helitrip.
14.5. This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.



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